SugarCRM

SugarCRM is a software company based in Cupertino, California. It produces the web application Sugar, also known as SugarCRM, which is a customer relationship management (CRM) system that is available in both open source and Commercial open source applications.

Homepage: www.sugarcrm.com

Sugar's functionality includes sales-force automation, marketing campaigns, customer support, collaboration, Mobile CRM, Social CRM and reporting.

The company operates a number of websites, including its commercial website Sugarcrm.com, a development website (SugarForge.org), Sugar Exchange (for third-party extensions), and user forums.

SugarCRM is a flexible customer relationship management solution for companies of all sizes. SugarCRM can easily be customized and integrated with other software. Core functionality includes sales force automation, marketing campaigns, support cases, project management and calendaring.

SugarCRM develops CRM software in five editions:    Sugar Community Edition (previously known as Sugar Open Source)
    Sugar Professional
    Sugar Corporate
    Sugar Enterprise
    Sugar Ultimate

Each product derives from the same code tree, with Sugar Community Edition containing roughly 85 percent of the functionality contained in Sugar Professional and Sugar Enterprise[citation needed]. The products originated on the LAMP stack of Linux, Apache, MySQL and PHP, but also run on other platforms that can deliver PHP (such as Windows, Solaris and Mac OS X). SugarCRM can also use MS IIS as a web server, and MS SQL or Oracle as alternative databases.

SugarCRM makes Sugar Community Edition available free of charge, although it is being phased out and de-featured to push customers to subscription based editions: Professional; Corporate; Enterprise; Ultimate.
Deployment options

SugarCRM offers 4 different deployment options. Customers can deploy Sugar as a software as a service (SaaS) solution in the Sugar Cloud, as an on-premises solution behind their firewall, in the cloud of one of SugarCRM's partners or in the public cloud, including Amazon Elastic Compute Cloud, Windows Azure Services Platform, Rackspace Cloud, IBM SmartCloud Enterprise.